My item is unsuitable
If you are not 100% satisfied with the item(s) you have ordered send them back within 14 days of receipt in a re-sellable condition, i.e. in the original packaging, unworn and complete with any original labels plus a copy of the form here , we will then issue you a credit or exchange. Return postage will be at your own expense. We will not refund unsuitable items.
My item is faulty
If you come across faulty goods, send them back within 14 days of receipt with a copy of the form here , we will then issue you a refund or exchange. Return postage will be credited to you via a code to use on the site.
Please return all items to:
Jewellery Bank, 11 Key Hill, Hockley, Birmingham, B18 5NZ
Where applicable manufacturers guarantees will cover you against certain faults which should be used in cases outside our Returns Policy.